Ordered a new mattress on Sunday, got a call from the friendly customer services rep on Monday & was sleeping on the mattress by Tuesday, perfect!
In addition the mattress was cheaper than any other site I found it on so overall was a great experience and l definitely be using The Sleep Shop again

Excellent customer service from the moment we walked into the Sleaford store and this continued with the delivery of the goods. Highly recommended this company and will be getting any future beds from here. So much better than the big beds companies

I was looking for a new Double mattress and after a lot of research narrowed it down to the Birlea Sleepsould Bliss mattress. Further research showed me the best price at the time was from The Sleep Shop. So about 19:30, I placed an order online using Paypal to pay for it. There followed a bit of confusion over whether the order had been accepted, so I used the Chat service on the site, not really expecting a response until Monday. I was amazed that under two hours later, I had a positive response, that order and payment had been received. That contact really set the tone for the whole order process, right up until delivery. I was kept informed at every stage of the order. It was brilliant that I was called to be advised the mattress was ready to dispatch, ahead of schedule, and when I returned the call it was great to hear it could be dispatched on 13 November and be with me two days later on Monday. Even when the delivery driver got a little lost, he contacted me to find out how to get to the property and then set the mattress down inside my hallway. It really was a fine example of true customer service and a wonderful experience from start to finish. To top it all off, the mattress was every bit as good as my research had led me to believe it would be.

I received my mattress only 4 days after ordering.I phoned the shop to ask my progress of delivery 🚚.They we’re friendly and told me when it will arrive and it was on time.The price was cheaper than any where else I would recommend this company

Great company to use. Found the mattress I wanted silent knight, at the best price around. I ordered it in the afternoon of Wednesday and it was delivered on Friday morning. Really pleased with the mattress, and would highly recommend this company.

Thank you so much for the fantastic service in every aspect, and great speedy delivery. The mattress is excellent,both of my purchases have been absolutely tremendous. Thank you and look forward to dealing with you again in the near future. kind regards Dennis