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Frequently Asked Question’s
All delivery times are given at the checkout. Delivery times may differ depending on products and availability. The Sleep Shop endeavors to meet the guidance delivery time as stated by the website, however, delays may occur and The Sleep Shop are under no liability for this.
How will I know when my order is to be delivered?
For items available from stock our delivery department will contact you to make delivery arrangements, shortly after placing your order. For items that are not in stock we will contact you as soon as your goods arrive into our warehouse. This will be your opportunity to discuss an appropriate delivery time. The Sleep Shop cannot give you a definite delivery time; any time given will be for guidance only.
What if I want my delivery to be made to a different address?
The goods will be dispatched to the address provided at point of transaction unless agreed otherwise between yourself and The Sleep Shop. When the delivery department call to schedule your delivery, it is here that you must make clear any delivery arrangements regarding delivery to a different address.
What do I do if I have a complaint?
Any complaints must be made directly to The Sleep Shop. You can do this by calling 0800 614 172 or using any of the details supplied on our Contact Us page. Alternatively if you wish to contact us using e-mail, please contact sales@thesleepshop.co.uk. The Sleep Shop will do their up most to deal with any complaints you may have
What is The Sleep Shop’s return policy?
You have a 14-day period, after the delivery of the goods to return your order. If you decide to take this option you must contact The Sleep Shop to arrange a collection date. However, you will have to pay a collection charge if you decide to return any goods. Until the goods are collected you must keep them in good condition in order to receive a full money refund. Refunds will be made within 28 days of The Sleep Shop receiving the returned goods and having inspected them to make sure they are in the same condition as when delivered to you.
Please not that products cannot be returned if the customer has used the goods. This does not affect your statutory rights.
Does The Sleep Shop have a showroom?
The Sleep Shop currently has five showrooms, 4 of which are situated in Lincolnshire, as well as one in Norfolk. Full details of the individual stores can be found on the About Us page. We welcome anyone wishing to visit our stores and will be pleased to offer you any advice and assistance that you require.
Do you deliver outside of the UK?
We apologise to any overseas customers however we currently only deliver to the UK.
What if I do not wish to use my credit card on-line?
We understand many people still have concerns about credit card fraud and the use of personal information. We are extremely proud of our security record and are satisfied that we can offer a secure and confidential system for purchasing goods online. For more details please see our Security & Privacy page. However we happily accept alternative methods of ordering. To order via phone of fax please contact us using the details found on the Contact Us page. Alternatively visit us in person in one of our four stores detailed in the About Us page.
How can I pay if I do not have a credit card?
We are happy to accept orders and payment over the phone, via fax or in person. Please contact us for more details and information.
What happens if I cancel my order?
Orders may be canceled at any time before arrangement of delivery for a full refund. If the cancellation is for problems with the delivery date or schedule we will be happy to try and be as flexible as possible. However we appreciate any advance warnings or notice. To cancel delivery please call 0800 614 172 or visit our Contact Us page
What security policy does The Sleep Shop have for on-line purchases?
For full details please visit our Security & Privacy page.
Are there any assembly charges?
Assembly charges are dependent upon
the product and the delivery area.
Where delivery is possible using
our own drivers and vehicles
we will be happy to arrange
assembly. For more details
please call us
upon ordering to discuss assembly.
What if I’m unable to take delivery of my order when it’s ready?
On delivery, someone over the age of 18 must be there to sign for the goods so that The Sleep Shop has proof of delivery. This does not have to be you. It is up to you to contact The Sleep Shop if there will be nobody to take the delivery. If nobody is present The Sleep Shop Reserve the right to take the goods back to the warehouse yet charge you for delivery of goods, as the journey has been made. If this occurs to have the goods delivered to you again you will have to pay an additional delivery charge. The goods will not be delivered again until this payment has been made.
What if my order is damaged on arrival?
The Sleep Shop promises that all problems will be dealt with as quickly and efficiently as possible, and that any complaints will be managed personally by one of our trained in house staff members.Customer satisfaction is extremely important to us and we are determined to extend the same level of service that is exhibited within our stores to our online customers. If you believe your product to be faulty it is up to you to bring this to the attention of The Sleep Shop within 24 hours of you receiving the goods. If it is a minor problem then The Sleep Shop are within their rights to send you replacement parts, allowing you to remedy the problem. For larger problems there may be a waiting period depending upon replacements parts or manufacturers individual policy.
Delivery is free for all orders over £300. For any orders below this a charge will be added upon purchase, that is a variable amount depending upon the address you wish the bed to be delivered to.
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